Delivery FAQs

Delivery FAQs

What do I do if I receive my vehicle delivered damaged?
  • Ensure pictures of damage(s) are included when completing or when you have completed the PAVE inspection
  • Reach out to your Client Experience Representative and notify us of any existing issues

What do I do if my vehicle is delivered to me unsafe to operate or out of compliance with state regulation/inspections?

Reach out to your Client Experience Representative immediately and we will work to correct the issue. If resolution cannot be made within a timely manner, we will work with you to arrange a replacement.

What do I do if my vehicle is delivered with no license plates?
  • Ensure that you look in all spots within the vehicle that the plates could have been put for safe keeping – visors, glove box, etc.
  • If not found, reach out to your Client Experience Representative.

If you have any questions or concerns on the delivery process, please contact your Client Experience Representative and they will ensure your questions are answered.